Service & support
Service and support
Our own technicians keep your machines running. Log a call online or phone the service desk, and we will get someone to you.
Log a service call
The quickest way is online: it goes straight to our service desk, which assigns a technician. You can also phone or email the service desk during office hours, Monday to Friday, 07:30 to 17:00.
Log the call
Online on this website, or phone 041 363 2426. We text you a link to follow the call.
We assign a technician
The service desk checks your machine and sends the right technician.
We fix it
The technician repairs the machine and tells you what was done.
Have this ready
- The machine's serial number (on a sticker on the machine).
- The make and model.
- What is wrong, and any error code on the screen.
- Your name, phone number and the machine's address.
Brands we service
We service the machines we supply and many we did not. If your brand is not listed, ask: we will tell you honestly whether we can help.
- Kyocera
- Riso
- Canon
- Epson
- HP
- Ricoh
- Gestetner
- Mimaki
Service from people you can reach
- A technical support desk that answers the phone and follows your call through.
- Trained technicians for on-site repairs and maintenance.
- Toner and parts from the same team.
- Remote monitoring of connected Kyocera devices for meter readings, toner levels and alerts.
- Service response times and service-level agreements
IT support
Our IT technicians help with the computers and networks around your printers.
- Virus removal and computer repairs.
- Windows updates, recovery, backups and reinstalls.
- Microsoft Office and Outlook installation, set-up and troubleshooting.
- Router and internet access configuration.
- Hardware fault finding and software installation.
- Network cabling.
Questions people ask
How do I log a service call?
Online on this website, or phone the service desk on 041 363 2426 during office hours. You can also email service@km-ec.co.za.
What information do you need?
The machine's serial number (on a sticker on the machine), the make and model, what is wrong and any error code, and how to reach you.
Which brands do you service?
Kyocera, Riso, Canon, Epson, HP, Ricoh, Gestetner and Mimaki. Ask if yours is not listed.
What are your service hours?
Monday to Friday, 07:30 to 17:00.
Do you come to rural areas?
Yes. We service machines across the Eastern Cape from our Gqeberha and East London branches.
Do you also help with computers and networks?
Yes. Our IT support covers virus removal and repairs, Windows and Office problems, backups, routers and internet set-up, and network cabling.
Tell us what you print. We will suggest the right setup.
Ask for a quote to buy or rent, or log a service call if a machine needs attention. We answer during office hours, Monday to Friday.