Omni Technologies
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Service & support

Log a service call

Tell us what is wrong and the service desk will log the call and send a technician. We text you the reference and a link to follow the call, and again when the technician is on the way.

Your machine and the problem

Fields are required unless marked optional.

We text you when the call is logged and when the technician is on the way.

For a confirmation with the link to follow your call.

Where is the machine?

Only if you chose "Other town".

On the sticker on the machine. It helps us find your machine and contract.

Any error code on the screen helps. Plain text, no links.

POPIA: we use these details only to deal with your service call and to keep you informed about it. See our privacy notice.

Prefer to phone?

The service desk answers Monday to Friday, 07:30 to 17:00. Have the serial number (on the sticker on the machine) and any error code ready.

Service desk 041 363 2426 service@km-ec.co.za

Questions people ask

Do I need the serial number?

It helps: it is on a sticker on the machine and tells us your model and contract. If you cannot find it, leave it empty and describe the machine; the service desk will find it.

What happens after I send the request?

The service desk checks it, logs the call and texts you the reference with a link to follow the call. You get another text when the technician is on the way, with an arrival time.

Is there a QR code on my machine?

Machines we look after have a QR sticker. Scanning it opens a page to report a fault for that machine directly.

When does the service desk work?

Monday to Friday, 07:30 to 17:00. Requests sent after hours are logged the next working morning.